Bair Consulting

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Meet Michael Bair

Consulting/Fractional leadership for startups and growth companies in B2C subscription, DTC e-commerce, B2B SaaS

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Current and Past Clients

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About Michael Bair

I am a customer experience executive who cares deeply about wowing customers, exceeding goals, and developing future leaders. I help founders/senior leaders in e-commerce, energy, and SaaS build a customer experience and CX team they are proud of and their customers love. I do that as a fractional leader or on short-term engagements.

I was previously on the executive team at publicly traded DTC e- commerce company FIGS. I have worked at diverse organizations from startups to Fortune 50 companies, including B2B SaaS, B2C subscription, and DTC e-commerce. I've been a senior leader on 4 exits. I’ve managed customer success, inside sales, customer support/service, and quality assurance teams. I’ve built teams from scratch to 100-plus people. I love working with organizations looking to build a customer experience they are proud of and their customers love.

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What I Do

The 3 P's of Great Customer Experience

People

I help you hire brand-aligned, mission-driven team members to enhance your culture and build your brand

Policies/Programs/Processes

I help you build policies, programs, and processes that your customers and employees love that grow your bottom line

Platforms

I ensure you select the best platforms for today and tomorrow

Podcasts and Articles

Customer Experience Best Practices

Coaching, People Development

Customer Retention Strategy

Organization Structure, Career Pathing

Building a Performance & Customer Centric Culture

Inside Sales/Account Management Strategy

Problems I Help Solve

  • The cost of a full-time executive is too high.
  • Employee turnover is too high.
  • Customer retention rate is too low.
  • Customers don't refer other customers.
  • We have no voice of the customer.
  • We have no vision for customer success.
  • We have no engagement strategy.
  • Returns and refunds are too high.
My Process
DISCOVERY

1 or 2 conversations to ensure I understand your goals and challenges.

Scoping

Meet with Cx leaders, related parties, and determine strengths, weaknesses, and opportunities. Analysis of current resources.

Recommendations

I focus on direct, clear, actionable recommendations. No fluff.

Implementation

Build testing strategy, execution, business case development, and hiring.

Package Options

One-day Workshop

$1400, up to 4 hours

Hourly, <30 Day Engagement

$290/hour, minimum 5 hours/week

Fractional CXO, Head of CX

Negotiable based on total hours

Email Address

michael@bairconsulting.com

My LinkedIn

linkedin.com/in/michaeljbair

LinkedIn Business Page

linkedin.com/company/bairconsulting

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